Your account

What comes with your account

Free migration on every plan. Help getting set up. Backups, staging, monitoring and security in your account. And people who answer. All inside the plan.

What happens when you move your site to EmpathyHost?

Migration is free on every plan, and we do the move.

Moving hosts is the part people dread. Here it is four steps, and your old site stays where it is until you say go.

Two dark server slabs on indigo with a thin green line arcing from the left one to the right one.
  1. Step 1: Choose a plan

    Pick One, Two or Five websites. Checkout creates your account; you create the server and choose its region.

  2. Step 2: Message us where the site lives now

    Tell us on WhatsApp where it is hosted, what it runs on, and how to reach it.

  3. Step 3: We move the site and check it with you

    We copy it across to your server and look it over with you before anything changes.

  4. Step 4: You switch over when you are happy

    Your old site stays up until you say go. Then your domain points at the new server.

“We were really nervous at first moving from our MyHosting.com because we got hurt making a move like this in the past, but to be honest, I've never felt better after talking to someone at EH.”

Linda

Need help getting set up?

Yes, and it is included on every plan. We help with creating your server, picking a region, pointing your domain and getting the first site up.

Not a course and not a call queue. Tell us what you are stuck on and we reply with the exact thing to click or type.

What does the platform handle for you?

Patching, SSL, backups, monitoring and the security basics, on every server, without you asking.

  • Daily backups

    Automated, incremental and full, local and remote, with one-click restore.

  • Free SSL

    Issued and renewed for every site.

  • Security patching, firewall and Fail2Ban

    The operating system stays patched and brute-force attempts get blocked.

  • Staging

    A copy of the site to test on before you push live.

  • Monitoring

    RAM, CPU and disk in real time, with alerts.

  • One-click apps

    WordPress, WooCommerce, n8n, PostgreSQL, Redis, Ghost, Uptime Kuma and Nextcloud.

  • Mail delivery and mailboxes

    Transactional email delivery and hosted mailboxes, as add-ons.

People who answer

Who do I ask when something looks off?

Our support team. Message us on WhatsApp with your site name in the first message, and a person from the team writes back.

We host client sites on this same setup, so the answer comes from people who run it too.

Your own server, with people behind it.

Pick a plan and create your account. Free migration and people who answer come with it.